FAQS
How can I contact Med Locker Inc.?
You can contact us at info@medlockerinc.com. Our customer service team will be happy to assist you with any questions or concerns.
Do you ship worldwide?
Yes. We offer shipping to locations worldwide, subject to applicable shipping restrictions and regulations.
Where do you ship from?
Orders are shipped from our fulfillment facility. The shipping origin may vary depending on product availability and fulfillment location.
Can I change or cancel my order?
Because we aim to process orders as quickly as possible, change or cancellation requests must be submitted within 12 hours of placing your order. Requests received after this time may not be able to be accommodated.
If your order has already shipped, you may be required to return the item after delivery in accordance with our return policy.
What payment methods do you accept?
We accept major credit and debit cards, including Visa, Mastercard, and American Express, as well as PayPal, where available at checkout.
When will my order be processed?
Orders are processed Monday through Friday. Please allow 1–3 business days for order processing. Orders may require additional processing time during holidays, promotions, or periods of high demand.
Once your order has been processed, it will be shipped according to the shipping method selected at checkout.
How long will it take to receive my order?
Delivery times vary depending on your location, shipping method, and product availability. Estimated delivery times will be provided at checkout when available.
Please note that delays may occur due to carriers, customs, weather, holidays, or other circumstances outside of our control.
What if I don’t receive my order?
If your order has not arrived within the estimated delivery timeframe, please contact info@medlockerinc.com with your order number so we can assist you.
Will I be charged customs duties or taxes?
Depending on your location and the destination of your order, customs duties, import taxes, or other fees may apply. These charges are determined by your local customs authority and, when applicable, are the customer’s responsibility.
Med Locker Inc. is not responsible for delays caused by customs processing.
How do I return an item?
Please contact info@medlockerinc.com before returning any item. Our customer service team will provide you with return instructions and let you know whether your order qualifies for a return or refund.
What if I receive an item that is defective, incorrect, or damaged?
Please contact us as soon as possible if you receive an item that is incorrect, damaged, defective, or missing.
To help us resolve the issue quickly, please provide:
- Your order number
- A description of the issue
- Clear photographs of the item and packaging
- Any other relevant information regarding your order
Our team will review your request and work to resolve the issue as quickly as possible.
When will I receive my refund?
Approved refunds will be credited to your original payment method. Processing times may vary depending on your bank or payment provider.
Once Med Locker Inc. has processed your refund, please allow 7–10 business days for the credit to appear on your account. If you do not see your refund after this timeframe, please contact your bank or payment provider.
Important Product Information
Med Locker Inc. provides medical and sanitary supplies intended for appropriate use. Customers are responsible for ensuring that products purchased are legal and permitted for use in their location. Product information does not constitute medical advice, diagnosis, or treatment.